About the Privacy Policy
Spade gaming respects your privacy. This Privacy Policy explains how we collect your personal information, how it is used, how long it is kept, and how you can control your own data.
By using the spade gaming website or platform, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using the platform and contact our support team.
Our Data Protection Commitment
Maximum Security
All your data is protected with 256-bit SSL encryption. No third party can access your information.
You Are in Control of Your Data
You have the full right to view, correct, and delete your own data on spade gaming.
No Sale of Personal Data
We never sell your personal information to third parties. Your data is used solely to improve our services.
Cookie Transparency
We are transparent about which cookies we use, and you can change your cookie preferences at any time.
Defined Retention Period
Your data is not held beyond what is legally required. After the specified period, it is securely deleted.
GDPR Compliant
Spade gaming complies with international data protection standards and follows European GDPR guidelines.
Detailed Privacy Policy
1 What Information We Collect
Spade gaming collects your information in various ways. This data is needed to provide you with the best gaming experience and to keep the platform secure.
Registration Information:
- Full Name & Date of Birth (for age verification)
- Mobile Number or Email Address
- Username & Password (Stored in Hashed Form)
- Mailing Address & Country
Identity Verification (KYC) Information:
- Copy of National ID or Passport
- Selfie or liveness verification photo
- Utility bill or proof of address (if required)
Financial Information:
- Payment Method Details (bKash, Nagad, Bank Account)
- Transaction history & amounts
- Deposit & Withdrawal Records
Automatically collected information:
- IP Address & Device Information
- Browser Type & Operating System
- Time Spent on the Platform & Pages Visited
- Game History & Preferences
2 Purpose of Data Collection
Spade gaming uses your data only for specific, legitimate purposes. We believe users have the right to know exactly why their information is being collected.
| Type of Information | Purpose of Use | Legal Basis |
|---|---|---|
| Registration Information | Account Creation & Management | Contract Performance |
| KYC Information | Identity Verification & Fraud Prevention | Legal Obligation |
| Financial Information | Payment Processing & Security | Contract Performance |
| Gaming History | Service Improvement & Personalization | Legitimate Interest |
| Technical Information | Security & Platform Optimization | Legitimate Interest |
| Contact Information | Customer Support & Promotions (With Consent) | Consent |
3 Data Sharing Policy
Spade gaming never sells your personal information. However, in certain circumstances, we may share data with trusted partners.
- Payment Processor: Necessary details are shared with bKash, Nagad, or your bank to process transactions.
- Game Provider: Game provider companies receive only the data necessary to operate the games.
- Law Enforcement: Data may be disclosed on the basis of a court order or legitimate legal claim.
- Regulatory Authority: Information may be shared with relevant authorities for licensing and compliance purposes.
- Technology Partners: Cloud storage and security service providers are subject to strict confidentiality agreements.
4 Cookies & Tracking Technologies
Spade gaming uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.
- Essential Cookies: Required for login sessions, security tokens, and core platform functionality.
- Performance Cookies: Used to analyze page load times and user behavior in order to improve the overall experience.
- Preference Cookies: Remembers your language, theme, and gaming preferences.
- Marketing Cookies: Used solely to show relevant offers based on your consent.
5 Data Retention Period
Spade gaming does not retain your data longer than necessary. Different retention periods are set for different types of information.
- Registration information is retained for as long as the account remains active.
- Financial transaction records may be kept for up to 5 years after account closure for legal compliance purposes.
- May be retained for up to 7 years after KYC document verification.
- Gaming history and log files are generally not retained for more than 2 years.
- Once the retention period expires, data is securely and permanently deleted.
6 Your Rights
As a spade gaming user, you have the following rights under GDPR and international data protection laws.
Right to Access Your Information
You can request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request the deletion of your data under certain circumstances.
Right to Restrict Processing
You may request that the processing of your data be restricted.
Right to Data Portability
You can receive your data in a machine-readable format.
Right to Object
You may object to the processing of your data for specific purposes.
7 Data Security Measures
Spade gaming uses industry-standard security measures to protect your data. Our security practices are regularly updated and tested.
- All data transfers are encrypted using TLS 1.3 protocol.
- Stored data is protected with AES-256 encryption.
- Two-factor authentication (2FA) is available.
- Regular penetration testing and security audits are conducted.
- Only a limited number of staff have access to user data.
- In the event of a data breach, affected users will be notified within 72 hours.
8 Protection of Minors' Data
Spade gaming does not knowingly collect information from anyone under 18. Age verification measures are in place at the time of registration.
- If it is found that a minor has created an account, that account will be closed immediately.
- Any data found to have been collected from a minor will be deleted immediately.
- Parents who become aware of their child's account are welcome to contact us.
9 Changes to the Privacy Policy
Spade gaming may update this Privacy Policy at any time. We will proactively notify you of any significant changes.
- Each update will include a revised date at the top of the page.
- For significant changes, users will be informed via an on-platform notice or email.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- We recommend visiting this page regularly to stay up to date with the latest changes.
10 Contact & Complaints
For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact our Data Protection Team.
- Email: [email protected]
- Live Chat: 24/7 Support Available
- Response time: up to 30 business days
- If a complaint is not resolved, you may escalate it to the relevant regulatory authority.